Frequently Asked Questions



Frequently Asked Questions


Are you a factory or trading company?
We are a factory. We have been in business for more than 125 years.


How does your factory do regarding quality control?
Each of our products will be tested 35 times before it shipped, QC from third department is highly welcome.


What is your MOQ?
Please contact the customer service, and the price is negotiable for large quantity.


Can you do OEM?
Yes. We can make your brand and design. and print your logo on the products and change the color of products.


When will you make the delivery?
We can make the delivery within 7-45 days according to the size of your order and stock availability.


How can I place an order with Elzit? 

To place an order with Elzit, you can visit our website and browse our product catalog. Select the items you want and add them to your cart. Follow the checkout process to complete your order. You should apply for resellership in order to get reseller rates


2. Can I request a custom order or product not listed on your website?

Yes, we offer custom orders. Please contact our customer service team to discuss your specific needs, and we'll work with you to create a custom solution.


3. Is there a minimum order quantity (MOQ) for products?

MOQ varies depending on the product. You can find the MOQ listed on each product page on our website.


4. What payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, PayPal, and TT and bank transfers. Details can be found during the checkout process.


5. How do I track my order once it's been placed?

You can track your order by logging into your Elzit account and accessing the order tracking feature after logging in. You will also receive email updates with tracking information.


6. What is the estimated delivery time for orders?

The estimated delivery time varies depending on your location, the product, and the quantity ordered. You can find delivery time estimates on the product page and during the checkout process.


7. Do you offer expedited shipping options?

Yes, we offer expedited shipping for certain products. You can select your preferred shipping option during the checkout process. 


8. Can I change or cancel my order after it has been placed?

We recommend contacting our customer service team immediately if you need to make changes or cancel your order. Depending on the order's status, we will do our best to accommodate your request. In case of customization orders, Elzit reserves the rights to refuse any changes or order cancellation and is suject to approval.


9. Do you offer bulk discounts for large orders?

Yes, we provide discounts for bulk orders. The specific discount will depend on the product and the order quantity. Contact our customer service team for a quote.

10. What is your return and exchange policy?

Our return and exchange policy may vary by product. Please review the product page or contact our customer service team for detailed information. We do not have any return or exchange policy for customized products.


11. Can I add a logo or custom branding to the products I order?

Yes, we offer customization options and OEM solutions, including adding logos and custom branding to our products. Please contact our customer service team to discuss your branding needs. We also accept innovative ideas and product designing.


12. Is international shipping available?

Yes, we offer international shipping and drop shipping. Shipping costs and delivery times may vary depending on the destination. 


13. What if I receive damaged or defective products in my order?

Elzit strictly follows the quality control procedures. If you receive damaged or defective products, please contact our customer service team immediately of receiving the order. We will assist you in resolving the issue.


14. Can I place a repeat order for the same products I ordered previously?

Yes, you can place a repeat order for products you've ordered before. Simply log in to your account, go to your order history, and reorder the items you need.


15. How can I contact your customer service team for order-related inquiries?

You can reach our customer service team by phone, email, online chat or through the contact form on our website. Visit our "Contact Us" page for detailed contact information.